Luminas Services: Support

Deploying Open Source technology within your company or institution isn't always easy, and it is always difficult to get people on board, particularly as a result of the preceived lack of commercial support for Open Source software.
We have been offering support for many Open Source software solutions for more than four years, and can help you adopt whichever technology fits reasonably within your architecture, with a minimum of hassle, and a sound commercial support contract.

Below are a few example support models which we can offer you right now:

General Support

Many companies are now exploring Open Source applications and frameworks in the context of their existing architectures. Many are also trying them as alternatives to their infrastructure components, such as a proprietary CMS being replaced by an Open Source one. Because of our direct involvement with Open Source projects, we can offer support packages which can help companies in the adoption, development and deployment processes.

Maintaining a trouble ticket system

In this typical scenario, where a custom application has been developed by us for our client, using Open Source technology such as Cocoon, incidents and response details are entered into a joint customer/vendor system (a typical bug-tracking application like Bugzilla), and are dealt with by the team assigned to the client's particular project. 2 day response, 24h, and shorter response times are negotiated per contract.

Support and Warranty of developed components

This type of cover typically involves correcting bugs or supplying patches in components developed in the Open Source domain, that are relevant to a particular solution our client has built internally; for example, when a client has used Cocoon to develop an intranet project but has stumbled on aspects of Cocoon which need customising/changing/fixing.


		Luminas Services: Support Luminas offers a wide range of support services for all organisations. Installation and Configuration We can help you specify the right mix of hardware and software based on your needs, and then install it and configure it for you to make sure it meets your needs. This service is primarily aimed at GNU/Linux workstations and servers. On-site support Following a successful installation and configuration of your workstation or server, we offer a range of continuing support packages to fit with your needs, from helping you take your first steps or deploy your first application, through to troubleshooting, routine maintenance and future upgrades as your needs change and grow. Support Contract Models Deploying Open Source technology within your company or institution isn't always easy, and it is always difficult to get people on board, particularly as a result of the preceived lack of commercial support for Open Source software. We have been offering support for many Open Source software solutions for more than four years, and can help you adopt whichever technology fits reasonably within your architecture, with a minimum of hassle, and a sound commercial support contract. Below are a few example support models which we can offer you right now: General Support Many companies are now exploring Open Source applications and frameworks in the context of their existing architectures. Many are also trying them as alternatives to their infrastructure components, such as a proprietary CMS being replaced by an Open Source one. Because of our direct involvement with Open Source projects, we can offer support packages which can help companies in the adoption, development and deployment processes. Maintaining a trouble ticket system In this typical scenario, where a custom application has been developed by us for our client, using Open Source technology such as Cocoon, incidents and response details are entered into a joint customer/vendor system (a typical bug-tracking application like Bugzilla), and are dealt with by the team assigned to the client's particular project. 2 day response, 24h, and shorter response times are negotiated per contract. Support and Warranty of developed components This type of cover typically involves correcting bugs or supplying patches in components developed in the Open Source domain, that are relevant to a particular solution our client has built internally; for example, when a client has used Cocoon to develop an intranet project but has stumbled on aspects of Cocoon which need customising/changing/fixing. How can we help you? To help your next venture with Luminas support services, please contact us to discuss your requirements.		Home About Us Our Clients Contact Us Services Technology Research Presentations Legal